Flower shop at Advocate Lutheran General Hospital

Policies and Payment

Substitution Policy

Depending on the availability of certain flowers, it may be necessary to substitute flowers to complete an arrangement. Every effort is made to maintain the theme, style and color of the requested arrangement, including using flowers of comparable value. We will attempt to contact you to approve any changes to single-flowers arrangements, such as roses or orchids.

Delivery Policy

Deliveries are made (without charge) only to Advocate Hospitals and Support Centers. Orders for locations (other than Advocate Lutheran General Hospital) received before 9:30am on business days will be delivered that same day. Orders received after 9:30 may be delivered the next business day. Because we’re located at Advocate Lutheran General Hospital we accept same day delivery orders throughout the day. Call us at 847-723-8727, if you have questions regarding the delivery of your purchase.

Change Order Policy

  • We are unable to cancel or change orders already delivered or enroute.
  • To cancel an order, change the item or delivery date, call us at 847-723-8727.
  • Cancellations or changes are not accepted via e-mail.
  • Before an order is processed, we confirm that the patient/recipient has not been discharged or moved.

Problem with an Order

If you are not completely satisfied with your purchase please call us at 847-723-8727.


Credit cards, including Visa, Mastercard, and Discover/Novus, may be used when paying online. Please call us at 847-723-8727 if you have questions regarding other forms of payment (including departmental transfers).

Sales Tax

Sales tax of 8.75% will be applied to all orders.

Privacy and Security

View our online security and privacy policy.